1. From your D2L course, select a gradable activity link with points assigned to it.
3. Launch the LTI link.
4. If you are prompted to sign in, use your Norton instructor account.
5. On the Norton product page, confirm that you see a green badge labeled "Connected to LMS".
6. If you are using Smartwork or ZAPS individual activity links, the “Connected to LMS” notification appears in the user options menu which you will see by clicking the gear menu in the upper right corner of the activity page.
7. If you do not see “Connected to LMS” in the user options menu, or if an error is returned, or the resource failed to launch at all, contact your Norton representative for assistance.
Reporting error messages
Please take a screenshot and/or copy the text from the error message and contact W. W. Norton Customer Support for assistance. A support specialist will contact you to assist with further troubleshooting.