Supported Browsers and System Requirements

This page identifies the internet browser requirements and known compatibility issues for all of Norton's digital products.

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General System Requirements for Norton Digital Products

Norton Ebook Reader

Norton Website

The Norton Website works on desktop computers, laptops, tablets, and smartphones. 

Smartwork

How to Clear Cache within Internet Browsers

How to Enable Pop-ups within Internet Browsers

How to Enable Cookies within Internet Browsers

How to Enable JavaScript within Internet Browsers

1. Check Internet Connectivity.  A stable internet connection is foundational to successful web browsing. If your connection is unstable, it can lead to timeouts and failures in loading web pages. Verifying your connectivity and addressing any issues with your network can significantly improve Chrome’s ability to load pages reliably. Basic internet connectivity troubleshooting steps can be found by clicking here.
2. Clear Browser Cache and Cookies.  Cached data and cookies, while designed to enhance browsing speed, can become outdated or corrupted over time. Clearing them ensures that Chrome fetches the latest data from websites, resolving potential conflicts and issues related to stored information. This often resolves loading issues. For step by step instructions on how to clear Chrome cache and cookies, click here. 
3. Disable Browser Extensions.  Browser extensions are helpful but can occasionally conflict with website scripts or disrupt Chrome’s rendering process. Malfunctioning or incompatible extensions may hinder Chrome’s ability to display web content properly, sometimes leading to conflicts with website loading. Temporarily disabling them can help determine if an extension is causing loading issues. Enabling them one by one during testing can pinpoint the specific extension responsible, allowing for targeted troubleshooting.  Steps to disable browser extensions can be found by clicking here.  
   • Keep in mind that after disabling a browser extension, you must refresh the page for the changes to take effect.
   • If you're using a school-issued device, you may need to reach out to your school's IT department for assistance with disabling extensions.
4. Update Chrome.  Keeping Chrome up to date is crucial for compatibility with the latest web technologies and bug fixes. Updates often include optimizations that enhance the browser’s performance, addressing potential issues that may affect webpage loading. Regularly updating Chrome ensures a smoother and more reliable browsing experience. To update Chrome, click here. 
5. Disable Hardware Acceleration.  Hardware acceleration is designed to improve graphics performance, but it can sometimes conflict with certain systems. Disabling hardware acceleration (Settings > System) can resolve rendering issues and improve webpage loading.
6. Check for Malware or Viruses.  Malware or viruses can disrupt browser functionality, including the ability to load web pages. Running a thorough antivirus scan helps identify and eliminate potential threats, ensuring a secure and unimpeded browsing experience. To remove unwanted popups, ads, and Malware, click here.
7. Reset Chrome Settings.  Misconfigurations in Chrome settings may lead to unexpected behavior. Resetting Chrome to its default settings  eliminates customized preferences and configurations, potentially resolving loading issues caused by unintentional settings changes. Instruction to reset to default settings can be found by clicking here.