This page identifies the internet browser requirements and known compatibility issues for all of Norton's digital products.
General System Requirements for Norton Digital Products
Operating System | OS Version | Internet Browser |
Microsoft Windows | 10 | Chrome (138.0.7204.169) Firefox (141) Edge (138.0.3351.95) |
Apple macOS | Sonoma (Version 14.4.1) | Safari (17.4.1) Chrome (138.0.7204.158) Firefox (128.0.3) |
Apple iOS | iPad (6th Gen - iOS 15.7) | Safari (15.7) Chrome (123.0.6312.52)
|
Google Android | Android Version 14 (Galaxy Tab S6 Lite Android 14 One UI 6.1) | Chrome (138.0.7204.169) Firefox (141.0.1) |
NVDA Screen Reader | 2023.1 | |
Chromebooks | Chrome OS 100.0.4896.133 (64-BIT) | Google Chrome 115 and newer |
Please note, we do not support beta browsers versions.
Don't know your operating system version? Here's how to find it: Windows / Mac
Don't know your internet browser version? Click here to find out.
Norton Ebook Reader
The Norton Ebook Reader works on desktop computers, laptops, tablets, and smartphones. However, interactive content is best viewed on desktop computers, laptops, and tablets.
If you are using the Norton Ebook Reader while a new ebook version is released, you may be prompted by your browser to refresh the page.
Please Note: The Norton Ebook Reader is not compatible with older versions of Safari. Having trouble loading ebooks on iOS/OS devices? Install the latest update on your device and make sure Safari is version 16 or higher. Additional details on browser and system requirements for the Ebook Reader can be found below.
Operating System | OS Version | Internet Browser |
Microsoft Windows | 10 | Google Chrome 136 and newer |
Apple macOS | MAC OS Version: Monterey (12.4) | Safari 16 |
Apple iOS | IOS 16 | Safari 16 |
Google Android | 7 and above | Google Chrome 136 |
NVDA Screen Reader | To meet the accessibility standard, please ensure you are using the most recent OS and latest internet browser versions on your device. | |
| JAWS Screen Reader | 2025.2506.170 | To meet the accessibility standard, please ensure you are using the most recent OS and latest internet browser versions on your device. |
The table below explains known compatibility issues with specific eBook features and devices.
Ebook Feature | Explanation |
Read aloud (text-to-speech) | Norton Ebooks and the Norton Ebook Reader are compatible both with screen readers and with browser extensions that enable text-to-speech functionality, such as the “Read Aloud” tool available on Google Chrome and Firefox. Apple and Google also offer text-to-speech solutions that you can use to read your ebook aloud on mobile devices. Please click on one of the links below for more information:
|
Highlighting and Annotations | Safari may have settings that sometimes interfere with the overall functionality of creating highlights or annotations in the ebook. If you experience any issues, please try using Chrome instead, as it offers a slightly better experience. |
Offline Reader | The Norton Ebook Reader supports offline reading on computers, tablets, and smartphones so that you can continue to access your textbooks where normal online connectivity through WiFi or cellular service may not be available. For more information, please click here. |
General Usage | When viewing the ebook using Safari on a computer or mobile device, some default settings may hinder the general functionality of the ebook. If you experience issues when using Safari, please make sure your cookies setting is set to Allow from websites I visit or Always allow and ensure you have JavaScript enabled. If you experience any issues, please try using Chrome instead, as it offers a slightly better experience. |
Touchscreen Device | If you're using a Windows device that has both a touchscreen and mouse enabled at the same time, the ebook will only register the selections made using the touchscreen and will ignore any mouse clicks. |
Nook or Kindle Reader | The ebook can only be accessed using internet browsers and cannot be downloaded onto a Nook or Kindle device that are not able to download and run the internet browsers identified on this page. |
Norton Website
The Norton Website works on desktop computers, laptops, tablets, and smartphones.
Operating System | Internet Browser | |
Microsoft Windows: 10 or later | Microsoft Edge 113.0 or newer | |
Apple macOS: 11.7 or later | Safari 16.1 or newer | |
Apple iOS: Ipad 11 |
| |
| Apple iOS: Iphone 8 | Safari 14.4.2 or newer | |
Google Android: 9 or later | Google Chrome 113.0 or newer |
Smartwork
| Operating System | Internet Browser |
| Microsoft Windows: 10 | Edge 138 or newer Google Chrome 137 or newer Mozilla Firefox 140 or newer |
| Apple macOS: 14.4 | Safari 17 or newer Google Chrome 138 or newer Mozilla Firefox 136 or newer |
| Apple iOS: 16.7 | Safari 18 or newer Google Chrome 124 or newer |
| Google Android: 14 | Google Chrome 138 or newer Mozilla Firefox 141 or newer |
Note: Smartwork is currently not optimized for use on smartphones or on Chrome OS/Chromebook.
Note: If you're enrolled in a Smartwork Economics or Chemistry course, a laptop or computer is the preferred device to use.
How to Clear Browsing Data History, Cache, and Cookies within Internet Browsers
Clearing internet browsing history, cache, and cookies can help resolve certain issues.
To learn how to clear browsing data in your preferred browser, click here.
How to Enable Pop-ups within Internet Browsers
We recommend enabling pop-ups in your internet browser to be sure our products function properly.
To learn how to enable pop-ups, click here.
How to Allow Cookies within Internet Browsers
To make sure all features in our products work properly, we recommend allowing cookies in your browser.
To enable cookies within your internet browser, click here.
How to Enable JavaScript within Internet Browsers
To ensure our products work correctly, please enable JavaScript in your web browser. (Note: Java and JavaScript are completely different programs.)
For steps on how to enable JavaScript within you internet browser, click here.
Chrome Browser Loading Issues: Causes and Fixes
Having trouble loading pages in Google Chrome?
If product or assignment links are slow to load or not opening, several factors may be affecting Chrome’s performance.
Review the possible causes and follow the troubleshooting steps outlined here.
VPN Troubleshooting
Some VPN settings can block essential components of Norton resources, causing pages to fail to load. To resolve this issue, please disconnect from your VPN and refresh your browser. If doing so does not immediately resolve your issue, you may need to completely quit and/or end task on your VPN.
Submit a Support Request
Still need help? Submit a support ticket and a customer support specialist will be happy to assist you.
Opened a request already? Click here for an update.